Abstract
Background: one of the primary reasons for evaluating employee satisfaction is to identify problems and try to resolve them before they impact on patient care. Objective: to assess job satisfaction among health workers (physicians and nurses) in different levels of health centers, and figure out the factors that influence this job satisfaction. Methods: this cross sectional study was conducted in AL-Karkh side of Baghdad during the period from February through June 2017. A random sample of 15 health centers was chosen via a simple random sampling technique, and included doctors (specialists and general physicians) and nurses. A questionnaire including socio-demographic, work attitude, and job scale sections was used for data collection through a direct interview. Result: (76.7%) of the respondents were unsatisfied, there was no significant difference in participant`s job satisfaction among the three types of health centers. Age played a significant role in determining job satisfaction among nurses (p= 0.009). Number of patients seen per day significantly affected job satisfaction among nurses and physicians (p=0.047). Having good friends at work, feeling that innovations and creativity being supported and being benevolent to the society and involved in institution`s decisions significantly affected job satisfaction (p=0.001). Conclusion: job dissatisfaction among health workers reached a very critical level in our health centers. Apparently, the main precipitating factors include the uncontrolled workload in the health centers, absence of support to innovation and creativity, and margining of the employees regarding involving them in decision making.
Keywords
Baghdad
health centers
Health workers
job
Satisfaction