magazine of college Administration&Economics for economic & administration & financial studies

In this era we find a new phase prominent features widespread use and is acclaimed for its secretions information revolution and cognitive affected all sectors, and even recent decades technology, knowledge and materials intangible are not determinants of the key growth, but was relying on physical assets such as equipment and infrastructure and the accumulation of productive factors, but that differed greatly in recent years where seemed attention dramatically and rapidly resources of knowledge.
In this study we use program from World Bank (KAM 2012) in terms of the concept and uses and methods, and how to apply it on a sample of countries (six countries) have been selected to represent the developed, Islamic and Arab countries.
Then we measure the indicators and the level of the knowledge gap between them, This was done through four sections, The first includes the scientific methodology of research and the second devoted to focus on the concept of the knowledge economy and interactive program came while the third section of the analysis of the sample indicators, and then the last section included a set of conclusions on which the set of recommendations.

This research aims to find out and analyze the impact of customer relationship management (CRM) on marketing performance (MP) in a sample of five major Jordanian commercial banks. A questionnaire was applied and an intentional sample of 140 employees was taken from these banks and used for statistical analysis. Hypotheses were tested using simple and multiple regressions, averages, and standard deviations. Results of this research revealed the presence of statistically significant relationship (α ≤ 0.05) between (CRM) and (MP) in Jordanian banks under research. The most important recommendations of this thesis were: enhance the value of the bank customers as it emerged as a strong factor in marketing performance in all hypotheses, and establishment of CRM sections in the organizational structure of some banks that lack such sections.
Keywords: CRM, MP, Jordanian Commercial Banks.

This research elucidates how to use the map of process activity to minimize waste in AL- Diwaniya teaching hospital . The E.N.T consultancy section has been chosen as a focus of this study by using the method of case study .
This research tackles a basic problem which is the availability of waste in time and efforts in the organization under investigation. The problem has been drafted through several questions .
- What is the activity map of the process and how it can be utilized ?
- Is there any waste in the hospital under investigation ?
- What are the types or categories of waste ?
- What is the size of waste for each type or category ?
This research to achieve some objectives as the following :
- Identifying the types of waste in the hospital .
- Defining the size of waste .
- Defining the reasons of waste .
- Proposing treatment for waste .
The study reaches to a group of conclusions and recommendations as :
- The employees skills and abilities are not up to the required levl .
- The far distance between the centre of providing health service and other medical test .
The most important recommendations :
- Propagation the culture of removing waste among the employess .
- Changing the sites of some of the centres of service delivery.
Abandonment of traditional techniques the x- ray section

Financial derivatives and their impact on liquidity in the presentation macroeconomic.
The financial derivatives more topics controversy and versatile , as you can not count raised better and for worse at the macroeconomic level , those tools that stormed the capital markets , and presented Thought Financial , which is no longer Researcher no matter how high the amount be mastered by all , though some may group them in contracts futures and option contracts and futures contracts and swaps . within the framework of financial engineering : have helped invented the collapse of the agreement " Bretton Woods " and fluctuations in exchange rates , which resulted in high rates of inflation at the beginning of the eighties and the accompanying increase in the rates of short-term rates . The successive collapses in the international securities markets in light of the strong competition among financial and banking institutions in the race frantic push these institutions across departments research and innovation to create new financial instruments to manage risks and provide solutions to the problems of financing and jump over the restrictions imposed by the monetary policies .

Abstract:
This research approach scenario to estimate the risk of financial assets as an important tool in the decision-making process to shed light on many important aspects of many cases that need to be addressed , and the aim of the research identify some of the standards of traditional and modern in the measurement and assessment of risk by focusing on curriculum A scenaao . And based on the analysis of the research problem scenario data in the calculation of risk capital and operational risks through the use of measures of risk assets which are essential elements of information that should be taken seriously in the measurement of risk. Stems from the growing importance of research interest in the subject of the financial risk of being involved in determining the outcome of the work of public organizations , financial and organization of work.
This paper is based on a set of hypothesis , mainly contrast the contribution of risk factors different in estimating the risk of financial assets , and the existence of the relationship and the influence of the market index on the revaluation of assets . The searcher reached a set of conclusions , mainly that there were differences of thought and dialectic in agreement on defining standards of estimating the risk of financial assets based on the curriculum scenario, was presented a set of recommendations including the need to determine a unified and comprehensive measure to assess the risk of financial assets.

Abstract:
This research approach scenario to estimate the risk of financial assets as an important tool in the decision-making process to shed light on many important aspects of many cases that need to be addressed , and the aim of the research identify some of the standards of traditional and modern in the measurement and assessment of risk by focusing on curriculum A scenaao . And based on the analysis of the research problem scenario data in the calculation of risk capital and operational risks through the use of measures of risk assets which are essential elements of information that should be taken seriously in the measurement of risk. Stems from the growing importance of research interest in the subject of the financial risk of being involved in determining the outcome of the work of public organizations , financial and organization of work.
This paper is based on a set of hypothesis , mainly contrast the contribution of risk factors different in estimating the risk of financial assets , and the existence of the relationship and the influence of the market index on the revaluation of assets . The searcher reached a set of conclusions , mainly that there were differences of thought and dialectic in agreement on defining standards of estimating the risk of financial assets based on the curriculum scenario, was presented a set of recommendations including the need to determine a unified and comprehensive measure to assess the risk of financial assets.

vision towards logistic management still conventional and typical at majority of organization in Iraq, while on the contrary this management become more important and developed within last years, large Number of Activities becomes working under one unified Management which is logistic Management, distinguished by Effective-cost to deal in Transparency in presenting expenses in order to offer clear and simple concept of contracts companies and constructers especially in housing projects. furthermore Logistic Management represents major element to improve process of Companies profits level and competitive performance , based upon the above ,researcher attempt to ( effect of organized efficiency of Central Logistic Management on Effective-cost in housing sector ) to reach conclusions and recommendations about this regard .

The stock market is considered as the main engine of economic growth. The development of economic is closely linked the existence of prosperous and sophisticated stock market . The increasing and diversity of these financial papers with the acceptance of the audience is leading to increase the dealing with the stock market version and traded ,supported by the encouragement and support of stakeholders in terms of the provision of the laws and march to exercise control with a view to securing the rights of dealers and requiring them to their duties .And specializes in such transactions as moderate and a long-term and the offer comes in which of several categories of the owners of the fiscal surplus of savers who want to invest their money for a long time but the demand comes from the side of the owners of the fiscal deficit wishing to invest these funds in long-term projects .The securities traded in the this market loans through bonds or in equity by the shares or securities are transferred again. Have seen these markets in developed countries, a significant development in technologies and their organizations, while still taking its first steps in the Arab world, which is seeking to develop its financial markets in an attempt to catch up with the developed countries, from here came the problem of the research to determine the level of performance of the Iraqi market for securities being market is relatively recent compared to the global markets, has faced a lot of problems in its inception, so we are trying in this research to identify the most important ingredient that supports work in the market as well as the most important means and methods for the advancement of performance, with attention to the most important obstacles that impede the progress of work and to develop effective solutions.