Abstract
Focused research problem that every work of any kind or size has signsindicating it and reveal the nature of either positive aims to achieve the objectivesof the organization or a negative intersects with and contrasts with the context andstyle is the of work, as much as we care to fulfill the positive initiatives and seek to activate it and it to expect of them development of work and approach of the targetby most direct route, we should take care also and just the sane, if not larger byindicators and negative actions because it is the way and means to detectimbalances cases that prevent achieving the desired objectives, or cause waste ofmoney, effort, time, and therefore dispersion energies, efforts and wasted resourceswithout result, so good management and successful should seek permanently toassess the reality of the organization in terms of the existence of cases of delayedcompletion of the procedures (routine) to be addressed first off to preventescalation and limit their spread through indicators and evidences, which reflects itis the concept on the truth of the Organization under the influence of Thisphenomenon, which can be summarized as follows:1- What is routine? And how it changed to a phenomenon inherent to thegovernment departments in general and the Iraqi Ministry of Education inparticular?2- What causes the phenomenon of delayed completion of the procedures (redtape) in the departments of the Ministry of Education?3- What the proposed solutions to the problems caused by delay in completing thetransaction (routine) to overcome these problems?Derived from the importance of research the following:1-Classify Ministry of Education service ministries vital us one of, that serve alarge segment of Iraqi society, includes teachers who form large staff in the Iraqistate, as well as they serve a group greater than and portion of them and equal withthem in importance and vitalize or more, and that is a segment of students who arethenucleus of Iraqi or more society and builders of the future. And serve theprimary responsibility which rests with the ministry.2- Consider routine phenomenon most prevalent in the Ministry of Education, andthis phenomenon is not determined by a certain level, but include all job levels inthe hierarchy.3- The weakness of Ministry of Education in provision services and in a suits levelof decent citizens, as there are many obstacles and difficulties in the way ofcompletion of transactions of the citizens before them.One was The objectives of the research including the following:1-Identify the phenomenon of routine and to clarify the causes and dimensions andfactors associated with them.2-Provide solutions and remedies to the phenomenon of red tape to seniormanagement and subordinates in the Ministry of Education.Consists of the research community the total of the managers of departments andheads of the sub department in the Directorates General for Education in theprovince of Baghdad (Karkh, Rusafa), as well as the province of Nineveh, andBasra, the number of department managers in those districts (165) while thenumber of heads of the people (701) in the provinces (Baghdad, Basra, Nineveh) in(2010), Random sample was selected from thedepartment managers numbered (165)Director representing the percentage (100%) of the indigenous community, eitherthe heads of the people bringing the number (240) Head of Division, representingthe percentage (57%) of the indigenous community used the resolution of open andclosed tool to collect dataLovers Find reasons for delay in completion of transactions are as follows:1-Technological reasons.2-Administrative reasons.3-Legal reasons.4-Personal reasons.The most important conclusions of theresearch:1- The ambiguity of some legislation and laws, it is still a lot of concepts andprinciples of law is not precisely defined sense, descriptive or procedural, puttingthese laws to the many explanations harm or hinder the completion of transactionsof the citizens.2- The ignorance of most of the staff regulations and rules and regulations ofadministrative and financial officer, making the cause of routine or involved in it.3- Low professional capacity of workers, and low technical skills of some workers,due to a lack of training courses and the weakness of the scientific content of thesetraining courses.4- Weakness and limitation systems of work force, where they are doing businessin the various departments of state government application (work systems) obsoleteand backward in terms of structural and functionalThe main recommendations were as follows:1- Review of the administrative system current for the various components byadopting a new philosophy of management focus on strategic planning and qualityof output and efficiency of resource use and reduce the size of the routine work ofthe Executive and the focus on efficiency and excellence in performance, andrestructuring the administrative system and attention to the ways andtools of theadministrative work effectively.-2 Insertion of e-government and modern programming that contribute significantlyto resolve many of a series of revisions, and that due to the presence of allinformation at one side, and thus do not need to go and return from an employee toanother, and reduces the e-government opportunities for corruption (such asbribery, nepotism , clientelism) and to reduce citizen contact with the staff, as wellas reduce the number of papers required of the citizen, butonly to submit theapplication.3- Building a functioning system of administrative control and performanceevaluation methods and techniques appropriate and effective and to identifystandards and performance planning and making the target efficiency, quality,productivity, and good use of resources and capabilities, and preservation of thebasic criteria for evaluating performance.
4- Simplification of procedures, so that citizens pass by one employee in order tocomplete their application one employee, that employee has a legal andadministrative procedures necessary to accomplish the task.
