Abstract
The rapid changes in the external environment and the response and adaptation of
the external environment require that contemporary organizations seeking to successfully
continue the reengineering of their processes represent radical changes that will enable
them to achieve continuous improvement in their performance and outputs and better than
competitors.
At the same time, the organization's acquisition of an intellectual capital with its
essential components increases the chances of successful re-engineering through the
expertise, skills, capabilities and procedures adopted by the organizations and their
relations with their current or potential clients. This idea emphasizes the need to invest
the intangible capabilities and capabilities of the organization to make radical changes
Which gives the organization a leading role and creativity.
Therefore, the current study sought to analyze the relationship between intellectual
capital with its basic components and the stages of adopting re-engineering of processes,
thus enhancing the quality of outputs of the Nineveh Electricity Directorate.
The study concluded that the results were invested to reach a number of conclusions
which have become a tool to present a number of necessary proposals for the Directorate
of Nineveh Electricity and organizations in general, both production and service.
the external environment require that contemporary organizations seeking to successfully
continue the reengineering of their processes represent radical changes that will enable
them to achieve continuous improvement in their performance and outputs and better than
competitors.
At the same time, the organization's acquisition of an intellectual capital with its
essential components increases the chances of successful re-engineering through the
expertise, skills, capabilities and procedures adopted by the organizations and their
relations with their current or potential clients. This idea emphasizes the need to invest
the intangible capabilities and capabilities of the organization to make radical changes
Which gives the organization a leading role and creativity.
Therefore, the current study sought to analyze the relationship between intellectual
capital with its basic components and the stages of adopting re-engineering of processes,
thus enhancing the quality of outputs of the Nineveh Electricity Directorate.
The study concluded that the results were invested to reach a number of conclusions
which have become a tool to present a number of necessary proposals for the Directorate
of Nineveh Electricity and organizations in general, both production and service.
Keywords
Costumer Capita
human capital
Intellectual Capital
Structural Capital
Abstract
يقتضي التواصل مع التغييرات المتسارعة في البيئة الخارجية والاستجابة والتكيف معها قيام المنظمات المعاصرة الساعية إلى الاستمرار بنجاح إعادة هندسة عملياتها ممثلة بإجراء التغييرات الجذرية من أجل تحقيق التحسين المستمر في أدائها على نحو أفضل من المنافسين. وفي الوقت ذاته فإن امتلاك المنظمة رأس مال فكري متميز بمكوناته الأساسية يزيد من فرص نجاح إعادة هندسة عملياتها من خلال الخبرات والمهارات والقدرات والإجراءات التي تعتمدها وعلاقاتها مع زبائنها الحاليين والمحتملين، انطلاقا من الفكرة التى تؤكد على ضرورة استثمار قدرات وإمكانات المنظمة غير الملموسة بهدف إجراء التغيرات الجذرية التي تضفي على أدائها الريادة والإبداع وتقديم مخرجات أفضل من منافسيها من هنا سعت الدراسة الحالية إلى تحليل العلاقة بين رأس المال الفكري بمكوناته الأساسية ومراحل تبني إعادة هندسة العمليات، بما يعزز جودة أداء مديرية توزيع كهرباء نينوى/الاطراف. خلصت الدراسة إلى نتائج استثمرت للوصول إلى عدد من الاستنتاجات التي عدت أداة لتقديم عدد من المقترحات الضرورية وآلية تنفيذها لمديرية توزيع كهرباء نينوى الاطراف والمنظمات عموما سواء الإنتاجية او الخدمية.
Keywords
: رأس المال الفكري، رأس المال البشري، رأس المال الهيكلي، رأس المال الزبائني، إعادة هندسة العمليات، مراحل إعادة هندسة العمليات.