Iraqi Journal for Administrative Sciences

This research presents theoretical and empirical framework about topic of Customer Citizenship Behavior (CCB) by showing and discussion of its intellectual opinions. The current research attempts to measure practice level of customer citizenship by using scale of (Groth, 2005) which includes three dimensions are (Recommendations, Helping other customers and Providing feedback). With data collected from sample of (97) customers in one of branch Islamic bank of (CIMB) in Malaysia. This research used set from appropriate statistic tools such as mean, standard deviation, Cronback Alfa and confirmatory factor analysis (CFA). According to findings OF research, the author formulated number from recommendations. These recommendations included set from practices which helps research's organization in enhancing customer citizenship behavior.

This study aims at reveal the relationship between the major components of marketing information system, and decision-making in Jordanian shareholding medicines production companies. It also aimed at introduce the concept, elements, and components of marketing information system. The data required for this study has been gained from two sources: the first is represented in the books, studies and previous research, while the second was field study. All Jordanian shareholding medicines production companies registered in Amman financial market were surveyed. The number of these was (7). For the purpose of this study a pre-designed questionnaire has been distributed on marketing managers, and the marketing information system staff working in these companies. At the end of this study, the researcher reached the following results: There is a statistically significant relation between each of the following marketing information system components, and decision-making: internal records, marketing research, and marketing intelligence. There is no specialized organizational unit for marketing information system in five of the seven companies under study. There is a weakness in the appointment of appropriate, qualified, and specialized staff who have the ability to do the work required by the marketing information system in Jordanian shareholding medicines production companies properly

The study aims to emphasis the integration between negotiation and the effectives of conflict administration strategies within the working environment of Iraqi business organization. The Iraqi society has its own merits which require great efforts to ever come problems such as bias, un compromising opines and introducing personal stands in any decisions making process. A constructive dialog based on a common interest is suggested in this study by introducing several scenarios to achieve understanding and coordination in any negotiating process. Conflicts have been dealt with and employed to serve common coals.
Background theories have been analysis used and related to the field surveys. Therefore a questionnaire was designed and the data were collected and statistically analyzed. The study also employs some basic assumptions which have an influence and morale relationship will both negotiation and conflict strategies the field survey included (125) persons represent (6) organizations. Finally it is concluded that it is important to establish integration between competitive strategies and conflict administration.

The dynamic analysis of interaction between inflation and unemployment .
This research imply to the dynamic analysis to three of the economic variables the inflation ; unemployment and expected rate of inflation . so we analyzed its time paths and its relation ship .
We applied this study on the Iraq economy for the period from 1994 to 2002 because the development of the variable of this study is simi normal
We used the econometrics analysis in order to obtain the coefficients which is used in this study
We end the procedures of the analysis by using the differential equations in order to abtain the final results which is emphasis the is of thesis research

Aaguetsad advantage of being a capitalist economy bubbles and crises, has gone through many crises (crisis, recession, boom), and this crisis was caused by the adoption of fiscal and monetary policies wrong by the academic community at the time and economic fallacies efficient market hypothesis and the reduced role of central banks in the oversight of the banking credit crisis conditions and forecast Ba (a recession - boom) and because of speculation in the financial sector based on the paper-based transactions, especially in the sectors of banking and real estate recently adopted as a basis to lead the process of economic growth at the expense of the real economy (real), thus creating a gap between the real sector and financial support (placebo) and the 2008 financial crisis happened, The recent financial crisis has affected the countries, developing and developed countries was a deficit in the budget and financial bankruptcy of financial institutions and companies large and giant and low functioning of financial markets and stock exchanges, have been encountered by several means, including the infusion of funds and liquidity of these insolvent institutions, and adoption of policies such as arbitrarily raising interest rates until the recent nationalization.

Aaguetsad advantage of being a capitalist economy bubbles and crises, has gone through many crises (crisis, recession, boom), and this crisis was caused by the adoption of fiscal and monetary policies wrong by the academic community at the time and economic fallacies efficient market hypothesis and the reduced role of central banks in the oversight of the banking credit crisis conditions and forecast Ba (a recession - boom) and because of speculation in the financial sector based on the paper-based transactions, especially in the sectors of banking and real estate recently adopted as a basis to lead the process of economic growth at the expense of the real economy (real), thus creating a gap between the real sector and financial support (placebo) and the 2008 financial crisis happened, The recent financial crisis has affected the countries, developing and developed countries was a deficit in the budget and financial bankruptcy of financial institutions and companies large and giant and low functioning of financial markets and stock exchanges, have been encountered by several means, including the infusion of funds and liquidity of these insolvent institutions, and adoption of policies such as arbitrarily raising interest rates until the recent nationalization. .

The quality in higher education include the ( product ) which is the student level be equal the goal of population by using the good evaluation , good subjects , and good teaching methods , for this purpose I dependent on the most international requirement by design the questioners for students and the other for teachers in total quality management department / technical college of management baghdad .
The first chapter devoted to the theoretical part of which was through the definition of quality and the type of accreditation and the idea of factor analysis, in chapter ii the practical side included the results of factor analysis for the student and teachers in this department , finally the research developed several results and presented the conclusions and suggestions and recommendations about it .

Mechanism of Processes improvement in business Organizations
- Analytic Study for improvement instruments used in some world Companies-
Processes improvement concept refers to continuous process to improve the quality of commodities and services under the incisive competition and technological development. It is an advanced Stage of the process to manage and control the quality, where it indicates to devote all efforts of business organization to improve the quality and to achieve customer Satisfaction, but more than that; where to reach what called by \"delighted customer \". It is necessary to participate all employees of organization on in the task of processes improvement and never consider it as specialized for just one technical department. There are number of instruments and ways which could be used by organization to resolve its problems and to improve its processes; where they assist to collect and interpret data to and to provide the required rationale for taking the decision. So, here, the Statistics could be used to draw diagrams with high and low limits which by one could be ensured that the production process is stabile and there is no deviations or oscillations.
For all mentioned above , this study seeks to provide theoretical and applied concepts for a subject which has a direct touch with the organizations life and its survival ; which is the processes improvement and its role in maintaining competitive capability. This paper is reached to many conclusions, most important among is that processes improvement is enabling businesses to achieve competitive superior which is enable it to introduce superior add value for customer. This paper is reached also to many recommendations, most important among is businesses necessity to bearing it\'s responsibilities in the respect of competitive superior by devote more continuous efforts to improvement. The businesses has perceived, due to emerging international markets and the growth of international competition, that accelerated competition speed is calling to the necessity of implementing continuous improvement programs.

The organization wish to differentiate in progressing their services through the significance (interesting) by full the needs of (Consumer, stocle holmers) which became from the major aims for marketing effect. Also, pass over to the interesting in pricing the goods and works on the development productive according to the requirements this time.
The Babel factory tires for doing the research and test the assumptions, the results comes by computer program (SPSS) we reach to group of conclusions:
1- The research show the company ability for suitable responsing to the changes in pricing which happened by competitive companies.
2- The companies wish to follow continuously to insure the development of productive and services according to consumers needs:
a- High interesting company to work continuously in development of products and services according to the needs of consumers.
b- Invite the company by necessary interesting in market research with cycle imag

Industry is a service of the industries most vulnerable to change, especially in our contemporary world, as the greater nature of these changes and scientific developments in light of scientific development, and developments in higher education, with the growing use of new mechanisms for education has helped to create the tremendous technological advances in electronic academic disciplines. Hence, the concept of increasing Alaazoahmah institutions also inserted the ISO as one of the most basic axes to determine the quality Quality. So study deals with analysis of the relationship and influence between the terms of ISO and the organizational structure. Study has adopted the terms of ISO and structure in an analytical framework, based on the premise that there is a correlation between the items and the effect of ISO and organizational structure. Was chosen as the University of Karbala, a field of study, we used the questionnaire as the main tool to collect data from the concerned subject. The hypothesis was tested using a statistical methods and the results of the analysis was reached to a group of perhaps the most prominent conclusions:1. The existence of moral relations link between the terms of ISO B (design, production, installation, services, development) and organizational structure. a significant effect relationships between the terms of ISO B (design, production, installation, services, development) and organizational structure.

This study dealt with analyzing the relation between one of the most important human resource management strategies which is empowerment strategy defined as "giving the employs authority ,skills ,freedom to do their jobs", and customers knowledge management defined as " the management is responsible for gathering information about customers and analyzing it) .The reason behind the study is "what is the effect of empowerment strategy in to the customer knowledge management?" which raised the main assumption of this study that" there is no significant effect between the empowerment strategy and customer knowledge management ". After testing the assumption ,many conclusions have been derived ,one of them was a "significant effect between empowerment strategy and customer knowledge management", suggestions have been made ,for instance "increasing attention to costumers knowledge management ,since the costumer the main funds for organizations

Dispite Accounting Disclosure of Corporations Income and its Stocks Return in External Financial Statement its an Important Requirement, So it is Expected to Have Exceptional Affect in Investors Decisions, Because this Assist in planning Their Investments in Future.
The Aim of This Research is to Construct A Framework for Virtual Model of Accounting Disclosure about Income of Corporations and its Stockcs Return.
The Research Apply on Asample of(12) Corporation listed in Iraqi Stock Exchange and This Corperations Distributed to (12) Industries (Manufacture Agriculture and Serrivce)
The Research Conclude many Conclusions, The First one is Focus on Accounting Model Must be Construct depending on Advanced Scientific Models and also Depending on Financial Ratios and Indecators to Give A Suitable Accurance to Predict for Corporations Income and its Stocks Return.