Abstract
This research examines the complex interconnections among quality audits, performance measurements, and compliance rates within a healthcare quality management system by analysing data from 500 patients across multiple departments in a single hospital. The study adopts a quantitative methodology, incorporating diverse healthcare quality indicators such as patient satisfaction, infection rates, readmission rates, and medical errors. Statistical analysis revealed a strong positive correlation (r = 0.808, p < 0.05) between quality audit scores and performance measures, indicating that higher audit scores are strongly associated with better hospital performance. In contrast, the association between compliance rates and performance measures was weak (r = 0.004, p > 0.05), suggesting a more nuanced interaction. Departmental analysis (Cardiology, Neurology, Orthopaedics, Paediatrics, and General Medicine) showed similar correlation trends, ranging from 0.77 to 0.83. ANOVA testing identified significant variations across departments (F = 2.84, p = 0.02), implying differing levels of quality management effectiveness by specialty. Multiple regression analysis (R² = 0.67) identified quality audit ratings as the most significant predictor of performance outcomes. Negative correlations were observed between performance and both infection rates (-0.93) and readmission rates (-0.43), highlighting their critical role in healthcare quality. Based on these findings, the study recommends that hospitals implement comprehensive and routine quality audit systems, customise quality strategies by department, and integrate both quantitative and qualitative metrics into their evaluation frameworks. Additionally, future research should explore multi-centre and longitudinal studies, and hospital managers should leverage emerging technologies and ongoing staff training to improve overall quality outcomes
Keywords
Compliance Rates
Healthcare Quality Management
patient satisfaction
Performance metrics
Quality Audits