Abstract
Abstract : A conceptual and intellectual framework was presented to present this study through two main
variables: digital marketing (as an independent variable) and the mental image of the organization (as a dependent
variable). The independent variable included five dimensions, namely (Attractive, Communication, Engagement,
Learning, and Relating), while four dimensions were chosen for the dependent variable, namely (perception,
influence, motivation, and desire), and was included in the questionnaire form. The study aimed to explore the level
of digital marketing adopted by Zain Telecommunications Company as well as the level of the company's mental
image. The questionnaire was adopted as the main tool for collecting data from the selected sample, as (75) valid
questionnaires were analyzed using the Statistical Program for Social Sciences (SPSS), and many statistical tools and
tests were adopted to analyze the results. The results showed that there is a significant impact of digital marketing and
its dimensions (Communication, Engagement, Relating) in enhancing the mental image of the organization, while the
two dimensions of digital marketing (attractiveness and learning) did not have a significant impact. Based on the
results obtained, the researcher presented a number of recommendations for relevant organizations to avoid obstacles
and improve performance, as well as for researchers regarding future research.
variables: digital marketing (as an independent variable) and the mental image of the organization (as a dependent
variable). The independent variable included five dimensions, namely (Attractive, Communication, Engagement,
Learning, and Relating), while four dimensions were chosen for the dependent variable, namely (perception,
influence, motivation, and desire), and was included in the questionnaire form. The study aimed to explore the level
of digital marketing adopted by Zain Telecommunications Company as well as the level of the company's mental
image. The questionnaire was adopted as the main tool for collecting data from the selected sample, as (75) valid
questionnaires were analyzed using the Statistical Program for Social Sciences (SPSS), and many statistical tools and
tests were adopted to analyze the results. The results showed that there is a significant impact of digital marketing and
its dimensions (Communication, Engagement, Relating) in enhancing the mental image of the organization, while the
two dimensions of digital marketing (attractiveness and learning) did not have a significant impact. Based on the
results obtained, the researcher presented a number of recommendations for relevant organizations to avoid obstacles
and improve performance, as well as for researchers regarding future research.
Keywords
Keywords:Digital marketing
Mental image
Zain Telecommunications Company.