Abstract
This Research coming to put the highlight on Possibility to Establishment the
Dimensions of Quality Health Services in Group Selected from Hospitals in
Nineveh , then the hospital consider Service organization responsible for provide
health services Integrated , diagnose, Remedially, Educationally , and sereachical .
and the hospital as Managerial System used human, technical ,physical , and
financial increased It size and value continuous with healthy and technically
advance . and increased the demands on health services for several factors , it
important increase in numerous populations , increased road accidents , percentage
of pollution , industrial accidents , and war causes . and agreement with that ,
appearance the challenge forward hospital management and employees in it to
provide health service with excellence quality . where quality health service
consider important element for extreme in scope of hospitals management where
associated with important aspect from aspects human life and is it health . However
, absolute our that stopping at this humanly required and give it our attention
continuous trend possibility to establishment the dimensions of quality health
services in our hospitals and through conceptual vision and operationally applying
in our hospitals we see that there gap on level of concept and dimensions of quality
health service .
And the research reach to the set of conclusions from Impotence It : Variance the
hospitals under research for responsiveness with dimensions of quality care health
Dimensions of Quality Health Services in Group Selected from Hospitals in
Nineveh , then the hospital consider Service organization responsible for provide
health services Integrated , diagnose, Remedially, Educationally , and sereachical .
and the hospital as Managerial System used human, technical ,physical , and
financial increased It size and value continuous with healthy and technically
advance . and increased the demands on health services for several factors , it
important increase in numerous populations , increased road accidents , percentage
of pollution , industrial accidents , and war causes . and agreement with that ,
appearance the challenge forward hospital management and employees in it to
provide health service with excellence quality . where quality health service
consider important element for extreme in scope of hospitals management where
associated with important aspect from aspects human life and is it health . However
, absolute our that stopping at this humanly required and give it our attention
continuous trend possibility to establishment the dimensions of quality health
services in our hospitals and through conceptual vision and operationally applying
in our hospitals we see that there gap on level of concept and dimensions of quality
health service .
And the research reach to the set of conclusions from Impotence It : Variance the
hospitals under research for responsiveness with dimensions of quality care health
Abstract
يأتي هذا البحث لإلقاء الضوء حول إمكانية إقامة أبعاد جودة الخدمات الصحية في مجموعة مختارة من مستشفيات محافظة نينوى، إذ تعد المستشفى منظمة خدمية مسؤولة عن تقديم خدمات صحية متكاملة تشخيصية وعلاجية وتعليمية وبحثية. والمستشفى كنظام إداري يستخدم موارد بشرية وفنية ومادية ومالية تتزايد أحجامها وقيمها تواكباً مع التقدم التقني والصحي. ويتزايد الطلب على الخدمات الصحية العوامل متعددة أهمها الحروب وآثارها ، والزيادة في عدد السكان وتزايد حوادث الطرق ونسب التلوث . والحوادث الصناعية وغيرها. واتفاقا مع ذلك يظهر التحدي أمام إدارة المستشفى والعاملين فيها في أن تقدم خدمات صحية بجودة مميزة . إذ تعد جودة الخدمات الصحية عنصر هام للغاية في مجال إدارة المستشفيات حيث ترتبط بأهم جانب من جوانب حياة الإنسان وهي صحته ، لذلك لابد لنا أن نقف عند هذا المطلب الإنساني وتوليه اهتمامنا سائرين نحو إمكانية إقامة أبعاد جودة الخدمات الصحية في مستشفياتنا . ومن خلال الرؤية النظرية والتطبيق العملياتي في مستشفياتنا نرى أن هناك فجوة على مستوى مفهوم وأبعاد جودة الخدمات الصحية . وتوصل البحث إلى مجموعة من الاستنتاجات من أبرزها : تباين استجابة المستشفيات قيد البحث مع أبعاد جودة الخدمات الصحية