Tikrit Journal of Administrative and Economic Sciences

The Baldrige health criteria became as indicators for excellence ,which represent the
target of the health organizations. According to this, the aim of the current research is to
test the mutual influence between the organizational and managerial strategic criteria for
excellence in performance and the results of organizational performance , focusing on
patients in tikrit general hospital.
In order to achieve the research objectives and answer its questions, we developed and
put asset of hypotheses, tested it depending on many statistical methods .
The result of tested hypotheses refers to many consequences , the most important
conclusions: - The mutual influence between the strategic and organizational management
standards for excellence in performance and Organisational performance results of the
patients was due to give more interest to the human resource and management processes
and metrics, analysis, and knowledge management. - In light of these findings researchers offer number of recommendations, the most
important was: - enough attentions must be given to the leadership , strategic planning ,with deep
concentration on patients , to achieve excellence in performance

Only Organizations that recognize the customer’s needs and expectations about (Quality,
Service, Cost, Response, Flexibility and Innovation) Can achieve success and excellence in
international changing and competitive environment which encourage rising the age of TQM .
what forced management to devote its efforts in order to ensure commitment by ( High quality,
Continuous improvement and Customer satisfaction.)
An organizations which face this new requirements have to answer question “ How to rise again
?” and forget the old techniques of accomplishment in order to achieve high standards for high
performance.
The answer on these question is through reengineering businesses and workflows for adding
values for both internal and external customer (Hammel & Sampler-1998), A study conducted on
Iraqi team for cancer researches in attempt to prove a hypothesis which are (There are significant
effect for Self-directed team characteristics on HPO’s Performing Indices )
From the main conclusions are (considers that Iraqi team for cancer researches are Self-Managed
Team and The R&D directorate of Iraqi ministry of higher education are high performance
organization and can continuing excellent by building and supporting self-managed teams and
empowering them by authorities to use resources), A study also presents an important
recommendation (Inviting Iraqi Ministries and Associations for attempting to be high performing
through adopting and supporting self-managed teams in all fields of specialty in order to achieving
excellent performance

The subject of healthcare has been argued from many specialist and managerial interest
in many places for its importance , and countries always allocate good budget for healthcare,
because its one of the important and critical factor used in measuring development in healthcare
system in the world . Healthcare consider as an important human rights offered from governments
to their citizens. There are many health programs could be adopted to improve health services
which represent important part of Total Quality Management,This research trying to introduce an
approach to provide health services focusing on internal environment to promote the quality of the
health service and help the organization to provide this service in an effective way through
answering the following question " how and wich model can achieved efficiency management in
provide health service in high quality "?
To achieve the the research aim , we used regression analysis to determine Philip Crosby
essential priority in his approach from employee point view in the hospital toward the provision of
health service to evaluate the organization.
The main conclusion of this research was that the health care services based on three
models derived from the principles of Crosby represent predictive models help to explain the entire
phenomenon ,which represented in the quality of health care.

Most of industrial organizations depends on customer voice , it has a big effect on its
growth and continuation, so industrial organizations must determine customer needs ,
desire , expectations and aims by using several methods to compliance it to occur the
competitive advantage .
According to that the researcher deducted the following question to be the scope
of the research problem : - Is there any moral affect relation for the customer voice on the competitive
advantage ? - Is there any correlation between the customer voice and competitive advantage ?
To answer these question the researcher designed suppositive model that reflect the
nature of the relation between customer voice and competitive advantage , this results tow
main hypothesis that trialed by using statistical program (spss) on the data that collected
from a questionnaire which distributed in some of industrial organizations.
Whereas 100 questionnaire sheet were distributed on the workers,77 sheet were
recovered .the research concludes that there is a correlation between the customer voice
and competitive advantage.

This paper Tries to Determine the Role of Information Technology in
Implementing of Mass Customization System, as An Exploratory Study in a Sample of
Industrial Companies in Nineveh Government.
Following Mass Customization System is very Important to lead the Companies
to Continue in their Life cycle, and help them in Manufacturing Products According to
the Needs and desires of the Customer.
Implementing of Mass Customization System could be achieved when the
industrial companies depend on the information technology components to get techniques,
information and wanted knowledge will participate in implementing of Mass
Customization System .
The importance of this study come from the effect of determining role of these
Components , and its importance for the surveyed companies.
In general, the following questions indicate the Research problem which are:
1. Is there any clear vision about information technology and it's components in the
surveyed companies?
2. Is There any Clear Vision about Mass Customization and it's Importance in the
surveyed Companies?
3. What is the relationship between the components of information technology and
Mass Customization System in the researched Companies?
4. Are components of information technology affect the implementing of Mass
Customization System in the surveyed Companies.

The study attempt to apply Ergonomics applications in the In Boys
Clothing Factory In Mosul.The lack of harmonization between the
applications of Ergonomics, and physical specifications of the employees in
the factory reflected in negative consequences on the health of the worker and
their safety, On the one hand and on their productivity on the other.
The study found a set of conclusions and proposals, the important one
is Ergonomics is the entrances to design the work systems and achieve the
coordination between employees according to their physical, structural
specifications and the work environment, and encourage the establishment
of a governmental Commission engage with Ergonomics as well as the
establishment of an organizational unit specialized with Ergonomics , beside
provide the material and physical requirements in the studied factory.

The research aims to identify the requirements of quality management
and the extent of obligation with it from the surveyed company to ensure
the achievement of integration with technical innovation.
The hypotheses of the paper put in the light of the research aims . the
researchers distributed (40) questionnaire form to the managers in the
surveyed company , (38) of them recovered . our hypotheses were tested
using correlation analysis and contrast for the diagnosis of correlations,
impact and integration between the variables examined.
The most important conclusion of the search was 'the employees of
the surveyed company give great importance to the technical innovation and
total quality management requirements in their company.
as well as providing a range of proposals, including:
The necessity of adopting the total quality management and technical
innovation together from the surveyed company, because one of them is
complementary to another.

The Islamic Banks ,as a financial institution ,looking for to direct its
savings in an Investment fields matching with the principles of Islamic religion.
Profitability represents a basic aim for these banks, and an important matter to
remain and continue. It considers as an important mean to measure the
management efficiency in using the available funds under the financial and banking
crisis in many countries in the world.
The paper deals with the profitability subject in the Islamic banks to
show its structure and its measuring style depending on the banking of Albaraka
group as a research sample to measure and analyze the profitability levels relating
to all of their activities for the period ( 2004 – 2010 ) aiming to know which
activity is the most profitable activity within the group

Sustainable development is a temporal and spatial term, it is temporal
because it is related to the current and future generations life, and spatial
because it is linked unlimited boundaries because the geography of
sustainable development is the world as a whole .
The paper aims to view the development transitions from classic
development ,according to classical economic theories, to sustainable
development according to the modern development theories, and
promotion this direction of development through studying the eco- tourism
development as one of the new tracks in the sustainable development
concept .
The paper divided into several parts : the first deals with the
traditional economic development , the second devoted to the sustainable
development and the third deals with the new track which represent with
the environmental tourism.

In order to enrich the economic analysis tools that used by economic researcher, this
paper tries to take advantage of one of these tools, the problem of transportation, and the
possibility of its use in evaluating of foreign trade plans. The paper has shown that this
tool is one of the important tools which can be used in evaluating the planning of this
sector, if some adjustments have been achieved to the input data during the planning of
imports and exports .
In order to achieve the goal of the paper, This study has been divided into three section:
first section deals with theories of foreign trade, the second section deals with analysis of
development of Iraqi foreign trade, while the third section is the core of the paper which
deals with the use of transportation problems in the evaluation of Iraqi foreign trade plans.
The current research has arrived at the following conclusion: - It can be practically applied to the model of the problem of transportation in the evaluation of
foreign trade sector plans (exports and imports of commodity) when making some minor changes,
whether in the form or input data. - The use of the quantitative methods, including the model of transportation problem in the
evaluation of foreign trade planning leads to improve the situation of foreign trade - The use of the model of transportation problem in the evaluation of planning of foreign trade
does not require more effort and time and money when compared to the benefits of use .

The external control consider as amain requirements that govern the performance of
Islamic banks , it monitors the performance of these banks from the Islamic view to be
away from riba and provide these banks with the fatwa that adequate with their
work .
The importance of research come from the importance of Islamic banks which
offering the practical alternative instead of usury banks , and the need for external
control of those banks and research aims to determine external Sharia commit to
control the Islamic banks.
The research problem represent in the lack of external control commit represent
with Sharia commit govern the work of the Islamic banks .
The hypothesis of the research is represented in the possibility and existence of
oversight bodies legitimacy of foreign Islamic banks and determine the requirements
activated in those banks .
The most important findings of the research is that the control commits in the
Islamic banks are local commits belonging to the bank management, aims to examine
and assess the extent to which the Islamic banks are working under the Islamic
principles.

Since the last decade of the last century even today comprehensive and radical
transformations had been occurred in all areas of the world. The role of modern
technology, which played a key role in bringing these changes , given more attention in
the this period .
from these changes was the transition to e-government, which resulted in the
establishment of governmental organizations to provide services and information via the
Internet to the citizens and beneficiaries at lowest cost , and faster time to address many of
the problems faced governmental organizations, which become a fertile ground for the
administrative and financial corruption.
In the light of the importance of internal control in governmental organizations , which
made control of public funds easy and more effective, the need for special requirements
for internal control arise represented with the existence of the human resources with high
qualification and the need to re-design of the internal control systems to mitigate risks
and develop the public control process .
It also led to the need of developing public , private legal and regulatory to achieve
accuracy in the audit work to achieve the objectives of internal control under the e
government , besides development of tools and new methods to facilitate the control
process and procedures that are performed more efficiently and accurately with minimal
errors.